How do I recycle my Sharp Toners or other Manufacturer's Toners?
There are two options for recycling your toners:
Option #1: Keep the empty toner cartridge and give it to your ABM Delivery Driver or Service Technician. We recycle ANY manufacturer's empty toner cartridge.
Option #2:This option is for SHARP TONERS ONLY. Follow the link below to receive pre-addressed, pre-paid UPS shipping labels and ship your empty toner cartridges back to Sharp. The Sharp Toner recycling program is for Sharp Copier Toner products only. Sharp reserves the right to chargeback customers for all costs associated with the shipping and recycling of any Non-Sharp products received.
[permalink]
ABM's certificaton as a Pros Elite 100 dealer. What does it mean and why is it important?
BEI Pros Elite 100 is a national recognition earned by the top 100 servicing dealers in the United States. ABM's achievement of Pros Elite 100 certification is the pinnacle of an independent office technology company's accomplishments, and clearly identifies ABM as one of the top 100 dealer service organizations in the country and the only dealer in their market to receive this honor.
[permalink]
Are you competitive with the national chain stores?
Not only are we competitive in most instances we are less expensive than the national chain stores. In addition, we also offer many other personalized services that you will not find at the national chain stores. [permalink]
Can ABM provide an analysis of our machine performance?
Yes! Not only can we analyze machine performance but we can analyze ABM performance on your machine. When a machine is running well it is often because of quality service and preventive maintenance. Contact our service department when you want to review your machine performance.
[permalink]
Can I still order by phone?
Yes, you can order by phone at 260.744.4259 or 800.WERE.ABM, by fax at 260.744.4172, or online at www.abmfw.com. [permalink]
Do you have a loaner policy?
Yes. ABM will provide like equipment free of charge if it is determined that an “In Shop” repair would cause less disruption. Service and supplies will be billed at the current maintenance rate per your contract.
[permalink]
Do you have more furniture than is listed on your website?
Yes, we have many different kinds of furniture to fit your needs. If we do not have it in stock we will find it for you. [permalink]
Do you have your own delivery drivers?
Yes, we have ABM drivers that use ABM owned trucks. [permalink]
Do you offer training with my new copier?
Yes we do. Your Sales Representative is responsible for all your training at the time of installation. This training is on going for as long as you need it. If your new unit is being connected to your network, our IT staff will do all of the training as it pertains to printing and scanning. This IT support is offered at no charge for up to three months. [permalink]
Do you offer trials?
Yes. Please check with your salesperson concerning any length of time or limitations based on the model you are considering.
[permalink]
Does ABM offer workspace design?
Yes, we have an in-house design staff that will work with you to maximize your workplace efficiency. [permalink]
Help with my MX-Series Color Copier?
Having trouble with your MX-Color machine? Take a look at this great web resource!
[permalink]
How do I know which copier will best fit my needs?
Our Sales staff has been trained to explore and investigate your document work flow and to make suggestions as to which model will best fit your needs. [permalink]
How do I take a Meter Read?
Please click on link below, which will take you to documents on how to retrieve your meter read.
[permalink]
How long will it take to get my new Sharp Copier?
I can't fax to one particular location. How can I figure out what's wrong?
First off, anytime you have problems with only one location, there's usually nothing wrong with your machine. You need to make sure that you or your fax machine is dialing the right phone number AND that phone number is being answered by their fax machine. You can test by dialing manually using a handset. Listen to see if a fax machine answers (high pitch tone). If not, check to make sure that you have the right phone number. Note - don't trust that the number you see printed on a cover sheet or listed on your transaction report is the actual telephone number of the sender's fax machine. Cover sheets are sometimes outdated and the numbers programmed in the machine may not be right. The machine may have been moved or the phone number changed.
[permalink]
I have lost my manual, can I get a new one?
I need help changing toner in my MX-Color copier?
I received a fax and the image was all stretched down the page. What happened?
The sending fax machine probably had a tough time feeding the original.
[permalink]
If I need something immediately can I get it?
We carry over 500 items in stock that can be delivered in just a few hours. [permalink]
|