ABM's Service Department, again, records stellar response times in 2010 - 2.4 hours! Response times average a little over 4 hours when copiers break down, but ABM's 2010 response time comes in below the national average again.

 

"As we will always continue to strive for faster response times, it is great that we recorded another year of speedy service," said Dan Maucher, President of ABM. "We feel that being one of the BEI Pro's Top 100 Servicing Dealers in the nation keeps us on track to continue to be the best locally when it comes to service."

 

"This achievement continues our success as a nationally recognized Sharp Platinum Service Dealer and is a testament to the hard work of our technicians and support staff," added Steve Raymer, Service Manager. "Most users of copiers don't take into consideration the response time of a dealer when the machine breaks down, as they inevitably will, when going through the procurement step, we pride ourselves on our service time and the quality of our Sharp equipment," he added.

 

BEI Pro's is the ultimate differentiator and national symbol of recognition and distinction in the Office Imaging industry, PROs Elite 100 certification, is awarded to a very limited number of select organizations displaying world-class service delivery.