Frequently Asked Questions

Yes. ABM will provide like equipment free of charge if it is determined that an “In Shop” repair would cause less disruption. Service and supplies will be billed at the current maintenance rate per your contract.

You should receive the items within a few business days, possibly as early as the next day.

There are five tabs across the top of the folder.

When you place a service call your call is entered into our computer system and assigned to a Service Technician. The system immediately pages the technician with all of the information about your account, your machine, and your current problem. Our system logs all of the times - time you called - time tech was dispatched - time tech arrived - time tech was done. This information is then available so that we can accurately evaluate your machine performance and our response to your calls.

Once you have dialed a fax number the receiving fax machine sends its number to your fax. That is the number that your machine now displays. This is the number that the other machine has programmed into it by the user. If the number is entered wrong or if the phone number has been changed and the machine has not been reprogrammed, then the number will not appear the same as the number that you dialed.

Monitor filters protect confidential and private information to meet todays privacy laws. They can assist in keeping health care information and personal financial information private as well as avoiding identity theft.

Having trouble with your MX-Color machine? Take a look at this great web resource!

Courtesy calls are provided to maintenance agreement customers without charge or the need for a phone call. Based on your usage, ABM service will stop by to check and clean your machine to keep it in good working order. Our intention is to provide service calls when it is more convenient for our customers and to prevent the inconvenience of emergency calls. In 2011, over 26% of our total calls were courtesy calls. This type of proactive service adds tremendous value to your maintenance agreement with us.

Yes. Please click here and select the model number of your machine.

First off, anytime you have problems with only one location, there's usually nothing wrong with your machine. You need to make sure that you or your fax machine is dialing the right phone number AND that phone number is being answered by their fax machine. You can test by dialing manually using a handset. Listen to see if a fax machine answers (high pitch tone). If not, check to make sure that you have the right phone number. Note - don't trust that the number you see printed on a cover sheet or listed on your transaction report is the actual telephone number of the sender's fax machine. Cover sheets are sometimes outdated and the numbers programmed in the machine may not be right. The machine may have been moved or the phone number changed.

Probably not much. If you are frequently getting an error message (E-message on Panasonic - L,U,H, or F on a Sharp), you'll need to call for service.

Paper brightness refers to the amount of light that is reflected from the surface of the paper. The more light reflected, the higher the brightness value. The brighter the paper the more clearer and vivid the print will be.

We service an approximant 100 mile radius in and around N.E. Indiana. ABM’s goal is to provide emergency service within 4 hours. For, 2010 our average response time was 2.4 hours, which is well below the industry standard.

There are two options for recycling your toners:

Option #1: Keep the empty toner cartridge and give it to your ABM Delivery Driver or Service Technician. We recycle ANY manufacturer's empty toner cartridge.

Option #2:This option is for SHARP TONERS ONLY. Follow the link below to receive pre-addressed, pre-paid UPS shipping labels and ship your empty toner cartridges back to Sharp. The Sharp Toner recycling program is for Sharp Copier Toner products only. Sharp reserves the right to chargeback customers for all costs associated with the shipping and recycling of any Non-Sharp products received.

Recycling info

Once you have dialed a fax number the receiving fax machine sends its number to your fax. That is the number that your machine now displays. This is the number that the other machine has programmed into it by the user. If the number is entered wrong or if the phone number has been changed and the machine has not been reprogrammed, then the number will not appear the same as the number that you dialed.

Yes, if you wish to have an account representative who can assist you with every aspect of your office supply needs, we will gladly assign someone to you. Also, if you do not wish to have a salesperson call on you, we have customer service representatives waiting to assist you.

Our policy at ABM is that if you are not satisfied with your order or product delivered we will gladly pick it up and credit you or provide you an alternative product.




AR-151 Hold down "C" for 7 seconds  
AR-153E Hold down "C" for 7 seconds  
AR-155 Hold down "C" for 7 seconds  
AR-156 Hold down "C" for 7 seconds  
AR-157E Hold down "C" for 7 seconds  
AR-160 Hold down "0" key  
AR-161 Hold down "0" key  
AR-162 Hold down "0" key  
AR-163 Hold down "0" key  
AR-164 Hold down "0" key  
AR-168D Menu key then "3" key
AR-168S Menu key then "3" key    •
AR-200 Hold down "0" key  
AR-200SE Hold down "0" key  
AR-201 Hold down "0" key  
AR-205 Hold down "0" key  
AR-207 Hold down "0" key  
AR-208D Menu key then "3" key  
AR-208S Menu key then "3" key  
AR-235 Hold down Copy key  
AR-250 Hold down Copy key on left side of Op panel  
AR-275 Hold down Copy key  
AR-280 Hold down Copy key on left side of Op panel  
AR-285 Hold down Copy key on left side of Op panel  
AR-286 Hold down Copy key on left side of Op panel  
AR-287 Hold down Copy key on left side of Op panel  
AR-335 Hold down Copy key on left side of Op panel  
AR-336 Hold down Copy key on left side of Op panel  
AR-337 Hold down Copy key on left side of Op panel  
AR-405 Hold down Copy key on left side of Op panel  
AR-407 Hold down Copy key on left side of Op panel  
AR-501 Hold down "0" key  
AR-505 Hold down Copy key on left side of Op panel  
AR-507 Hold down Copy key on left side of Op panel  
AR-5125 Hold down scroll key  
AR-5132 Hold down scroll key  
AR-650 Hard counter on upper left corner of Op Panel  
AR-651 Hard counter on upper left corner of Op Panel  
AR-800 Hard counter on upper left corner of Op Panel  
AR-810 Hard counter on upper left corner of Op Panel  
AR-BC260 Cusstom Settings, Total Count, Print  
AR-BC320 Cusstom Settings, Total Count, Print  
AR-C150 Custom Settings, Key-op programs, Total count, Print  
AR-C160 Custom Settings, Key-op programs, Total count, Print  
AR-C250 Custom Settings, Key-op programs, Total count, Print  
AR-C260 Custom settings, total Count, Print  
AR-C270 Custom Settings, Key-op programs, Total count, Print  
AR-C330 Custom Settings, Key-op programs, Total count, Print  
AR-F152 Hold down "C" for 7 seconds  
AR-M160 Hold down "0" key  
AR-M162 Hold down Copy key  
AR-M205 Hold down "0" key  
AR-M207 Hold down Copy key  
AR-M208 Hold down Copy key
AR-M237 Hold down Copy key
AR-M257 Hold down Copy key
AR-M277 Hold down Copy key
AR-M280N Hold down Copy key
AR-M280U Hold down Copy key
AR-M317 Hold down Copy key
AR-M350 Hold down Copy key
AR-M350N Hold down Copy key
AR-M350U Hold down Copy key
AR-M355NA Hold down Copy key
AR-M355NB Hold down Copy key
AR-M355NC Hold down Copy key
AR-M450 Hold down Copy key
AR-M450N Hold down Copy key
AR-M450U Hold down Copy key
AR-M455NA Hold down Copy key
AR-M455NB Hold down Copy key
AR-M550N Hold down Copy key  
AR-M550U Hold down Copy key  
AR-M620N Hold down Copy key  
AR-M620U Hold down Copy key  
AR-M700N Hold down Copy key  
AR-M700U Hold down Copy key  
AR-P350 Menu, Menu, Custom Settings, OK, Up Arrow twice, Total Count, OK, Display or Print, OK  
AR-P450 Menu, Menu, Custom Settings, OK, Up Arrow twice, Total Count, OK, Display or Print, OK  
DX-B350P Status, Down Arrow, Right Arrow (Select)  
DX-B450P Status, Down Arrow, Right Arrow (Select)  
FO-2080 Menu key then "3” key  
FO-2081 Menu key then "3" key  
FO-IS125 Info, Down, Life  
MX-2300N Hold down Copy key in LCD Display  
MX-2600N Hold down Copy key in LCD Display  
MX-2610N Press HOME key twice  
MX-2615N In copy mode, hold down Copy key in LCD display  
MX-2640N Press HOME key twice  
MX-2700N Hold down Copy key in LCD Display  
MX-3100N Hold down Copy key in LCD Display  
MX-3110N Press HOME key twice  
MX-3115N In copy mode, hold down Copy key in LCD display  
MX-3140N Press HOME key twice  
MX-3501N Hold down Copy key in LCD Display  
MX-3610N Press HOME key twice  
MX-3640N Press HOME key twice  
MX-4001N Hold down Copy key in LCD Display  
MX-4101N Hold down Copy key in LCD Display  
MX-4110N Press HOME key twice  
MX-4111N Press HOME key twice  
MX-4140N Press HOME key twice  
MX-4141 N Press HOME key twice  
MX-4501 N Hold down Copy key in LCD Display  
MX-5001N Hold down Copy key in LCD Display  
MX-5110N Press HOME key twice  
MX-5111N Press HOME key twice  
MX-5140N Press HOME key twice  
MX-5141N Press HOME key twice  
MX-5500N Hold down Copy key in LCD Display  
MX-6200N Hold down Copy key in LCD Display  
MX-6201N Hold down Copy key in LCD Display  
MX-6240N Press HOME key twice  
MX-6500N Press HOME key twice  
MX-7000N Hold down Copy key in LCD Display  
MX-7001 N Hold down Copy key in LCD Display  
MX-7040N Press HOME key twice  
MX-7500N Press HOME key twice  
MX-B401 Hold down Copy key in LCD Display  
MX-B402 Hold down Copy key in LCD Display  
MX-B402SC Hold down Copy key in LCD Display  
MX-C250 Spec. Function, Down Arrow to List Print, OK, Down Arrow to All Cust.Set.List, OK.  
MX-C300W Spec. Function, Down Arrow to List Print, OK, Down Arrow to All
  Cust.Set.List, OK.  
MX-C301W In copy mode, hold down Copy key in LCD display  
MX-C311 Hold down Copy key in LCD Display  
MX-C312 Hold down Copy key in LCD Display  
MX-C401 Hold down Copy key in LCD Display  
MX-C402SC Hold down Copy key in LCD Display  
MX-M1100 Hold down Copy key in LCD Display  
MX-M200D Hold down Copy key  
MX-M232D Hold down Copy key  
MX-M260 Hold down Copy key  
MX- M264N Hold down Copy key in LCD Display  
MX- M283N Hold down Copy key in LCD Display  
MX-M310 Hold down Copy key  
MX- M314N Hold down Copy key in LCD Display  
MX- M350N Hold down Copy key  
MX- M350U Hold down Copy key  
MX- M354N Hold down Copy key in LCD Display  
MX- M363N Hold down Copy key in LCD Display  
MX- M364N Hold down Copy key in LCD Display  
MX- M365N Press HOME key twice  
MX- M450N Hold down Copy key  
MX- M450U Hold down Copy key  
MX-M453N Hold down copy key in LCD display  
MX-M464N Hold down copy key in LCD display  
MX-M465N Press HOME Key twice  
MX-M503N Hold down copy key in LCD display  
MX-M550N Hold down Copy Key  
MX-M550U Hold down Copy Key  
MX-M564N Hold down copy key in LCD display  
MX-M565N Press HOME Key twice  
MX-M620N Hold down Copy Key  
MX-M620U Hold down Copy Key  
MX-M623N Hold down copy key in LCD display  
MX-M654N Press HOME Key twice  
MX-M700N Hold down Copy Key  
MX-M700U Hold down Copy Key  
MX-M753 Hold down copy key in LCD display  
MX-M754 Press HOME Key twice  
MX-M850 Hold down Copy Key in LCD Display  
MX-M904 Press HOME Key twice  
MX-M950 Hold down Copy Key in LCD Display  
MX-M1100 Hold down Copy Key in LCD Display  
MX-M1054 Press HOME Key twice  
MX-M1204 Press HOME Key twice  
MX-M3050 Press HOME Key twice or press "Total Count" on Home page  
MX-M3550 Press HOME Key twice or press "Total Count" on Home page  
MX-M4050 Press HOME Key twice or press "Total Count" on Home page  
MX-M4070 Press HOME Key twice or press "Total Count" on Home page  
MX-M5050 Press HOME Key twice or press "Total Count" on Home page  
MX-M5070 Press HOME Key twice or press "Total Count" on Home page  
MX-M6050 Press HOME Key twice or press "Total Count" on Home page  
MX-M6070 Press HOME Key twice or press "Total Count" on Home page