Pros and Cons of VoIP Phone Systems


If you're looking for new phone systems, you've probably heard a thing or two about VoIP and what it can do for your business. However, if you're still researching, then that means you haven't been able to "make the final call" (no pun intended). Let's take a look at the pros and cons of VoIP phone systems, so you have all the information you need!

Pros and Cons

There's no better way to make a big, important decision than to get comfortable, get organized, and list the pros and cons. VoIP phone systems, naturally, are no exception. However, there are two things you need to know before we get started.

Firstly, VoIP stands for Voice over Internet Protocol, which describes VoIP phone systems--they use your Internet connection instead of copper wires and hardware like traditional phone systems.

Secondly, you'll want to make a lot of room on the "pros" side of your list!


  • Flexibility: VoIP comes with all kinds of options, like voicemail-to-email, a virtual receptionist, automatic call forwarding, and more. On top of that, it works with all your devices and can even adapt to your on-the-go needs, making it an incredibly flexible solution.

  • Reliability: With VoIP phone systems, you can count on crisp sound quality and outstanding performance. You'll also communicate from anywhere, which isn't something you can rely on with a landline.

  • User-friendliness: There's no big learning-curve with VoIP. It's user-friendly and adaptive, meaning that you can change it to fit your company's specific needs.


  • Emergency calls: VoIP calls can be made from anywhere, using any device, which means that emergency calls aren't as simple as you might expect from landlines.

  • Tech trouble: Because VoIP doesn't have copper wires or traditional hardware to make it work, it's only as reliable as your Internet connection. This can be great news if your Internet is trustworthy--but if not, you might want to invest in a more reliable connection.

Want to learn more about VoIP phone systems? Contact us today to get started!