Frequently Asked Questions

MPS is a program where ABM takes over complete management of your print fleet - supplies, service, monitoring, and billing - for a predictable monthly cost. You stop buying toner reactively and stop guessing what printing actually costs you.

You pay a fixed rate per page printed - typically $0.005-0.02 for black-and-white and $0.04-0.08 for color. We read your meter monthly (or automatically), invoice based on actual usage, and toner is included. No surprise supply bills.

We audit your current devices, map where they sit relative to your team, pull usage data, and calculate your true cost per page. Most companies discover they're paying 2-3× more than they think. The assessment is free and takes about an hour on-site.

Yes - our service team handles most major brands (Ricoh, Konica Minolta, HP, Canon, Kyocera). However, for new placements, we recommend Sharp exclusively because of our Platinum dealer status and parts access.

Under 2.5 hours for the Fort Wayne metro area. We have local technicians and local parts inventory - we're not routing calls through a national dispatch center.

In most cases, yes. We'll assess the devices first, and if they're worth maintaining, we'll write a service agreement. If they're end-of-life, we'll tell you that honestly and help you plan a replacement.

Cost-per-page (CPP) means you pay a set rate for each page printed - lower for black-and-white, higher for color - so your bill tracks your actual usage and includes toner and service. Flat-fee is the same amount every month regardless of volume. CPP is usually fairer for offices with variable volume; flat-fee is simpler but you can overpay in slow months.

Most small businesses underestimate it, because the cost is scattered across toner, paper, service, and staff time. A managed program consolidates all of that into one predictable per-page number you can actually budget. The first step is a free print assessment - we meter your real volume and show you the true cost, then you decide.

ABM is a Sharp Platinum dealer - top-tier authorized status. Sharp builds the full stack: the device, the firmware, the embedded app platform (Sharp OSA), and the cloud tools. For businesses running a Sharp fleet, that vertical integration means fewer compatibility issues and faster feature delivery.

The MX series is Sharp's established mainstream MFP line - proven, widely supported, excellent for most business environments. The BP series is the next-generation refresh with an updated interface, better cloud integration, and improved service diagnostics. For new installations, we typically recommend BP.

A multifunction printer (MFP) prints, copies, scans, and often faxes from one device. More importantly, modern MFPs like Sharp's BP series integrate with cloud storage, Active Directory, badge readers, and document management systems - making them a workflow hub, not just an output device.

Standard terms are 36 or 60 months. ABM handles the lease paperwork and typically bundles the service agreement into the monthly payment so you have one predictable line item.

You can return the device, purchase it (usually at fair market value), or roll into a new lease with updated equipment. We contact you 6 months out so you're not caught off guard.

Yes. ABM sells and installs the full AQUOS Board line - 65" through 86" 4K interactive displays. We configure them with Synappx Go for one-touch wireless connection to your Sharp MFPs and your meeting room calendar system.

For most businesses, leasing wins: it preserves cash, gives a predictable monthly payment, and lets you upgrade as your needs change. Buying makes sense only if you have the capital and plan to keep the machine well past the point the technology moves on. The real question is not lease vs. buy - it is total cost over the machine's life, including service and supplies.

A4 machines handle standard letter and legal sizes - smaller, lower-cost, and right for most offices. A3 machines also handle 11x17 (tabloid) and carry heavier duty cycles - needed if you produce larger documents or higher volumes. Match the format to what you actually print before you compare speeds.

Production print is higher-volume, higher-quality printing for things like marketing collateral, booklets, and finished pieces. You need it if you are outsourcing print jobs you would rather control in-house, or if print is part of what you sell. ABM is building out a production-print offering for local businesses - talk to us about your volumes and finishing needs.

Because when the machine goes down, a local team shows up - you are not routed to a national call center. ABM is Fort Wayne family-owned since 1953, a Sharp Platinum dealer, with local technicians and local parts inventory and a rolling 13-week average of about 2.5 hours from your call to resolution. Online is cheaper until you need service; then local wins every time.

Through a cooperative purchasing contract. Sharp is one of several vendors competitively awarded on national cooperatives like Sourcewell (contract #112124-SEC), so an eligible member can buy off that already-bid contract and satisfy competitive-solicitation requirements without running a months-long RFP of their own. In Indiana this matters because the default state copier contract (QPA #58883) is awarded to Toshiba - so a cooperative is the compliant path to Sharp. ABM handles the cooperative paperwork.

Every document your business creates has a lifecycle: it's captured, processed, stored, accessed, and eventually destroyed. Document lifecycle management ensures each stage is controlled, auditable, and compliant - especially for regulated industries like healthcare, legal, and finance.

We can. ABM offers a custom document management and OCR indexing solution built for the specific needs of our MPS customers - capture from Sharp MFPs, auto-index, cloud storage integration, and retention scheduling. It's designed to replace expensive per-seat software with a simpler, service-included model.

Healthcare (HIPAA), legal (client confidentiality + discovery holds), finance (SOX, FINRA), education (FERPA), and government contractors (ITAR, CUI). If you're in any of these, your document practices are a liability if they're not managed.

We can help you significantly reduce paper - but "fully paperless" is rarely the right goal for most businesses. We focus on digitizing the workflows that create the most friction: approvals, intake forms, shared documents, and archival records.

Fleet management means proactively monitoring every device in your print environment - toner levels, drum life, error states, page counts, and network status - so issues are caught before they cause downtime. ABM uses proprietary monitoring tools that alert us (and you) the moment something needs attention.

Automatically. Our monitoring agent polls your devices directly on your network and reports page counts to our platform. No more emailing meter reads, no more manual entry. The data feeds directly into your monthly invoice.

We get an alert. Depending on your agreement, we'll reach out proactively before you even notice. For critical devices (like a production MFP), we can trigger an immediate service call.

Yes - this is one of our strengths. We manage fleets across multiple locations from a single dashboard, giving you visibility across all sites while we handle local service in the Fort Wayne region and coordinate vendor service outside it.

CRaaS is a subscription model for your conference room technology - Sharp AQUOS Board display, video conferencing hardware, wireless presentation, and integration with your calendar system - bundled into one monthly fee with ABM handling setup, support, and eventual refresh.

Synappx Go is Sharp's cloud workflow platform. It lets you walk up to a Sharp MFP or AQUOS Board with your phone, authenticate via QR code or NFC, and access your personal workflows (scan-to-cloud, print release, meeting room connect) without logging into the device. It's the glue between Sharp devices and your Microsoft 365 environment.

Yes. The AQUOS Board supports native Teams Rooms deployment and Zoom Rooms via an attached compute module. ABM configures this as part of installation - it's not a DIY setup.

A 65" board works well for rooms seating 4-8 people. A 75" or 86" is better for larger conference rooms or training spaces. ABM does a quick room assessment before recommending a size.

Yes. ABM handles mounting, cabling, device configuration, calendar integration, and staff training. You don't need to coordinate a separate AV installer.

Dynabook is Sharp's business laptop and tablet brand - formerly Toshiba's laptop division, acquired by Sharp in 2018. It carries 30+ years of business laptop engineering with Sharp's hardware quality standards and security certifications.

Portégé (ultralight, executive), Tecra (rugged, field professionals), Satellite Pro (mid-range, general office), E Series (education, high-volume enterprise). ABM can match your team's specific use cases to the right model.

Yes. ABM handles volume procurement, configuration (image deployment, domain join, software pre-install), and asset tagging. Contact us for volume pricing.

Most customers are on a bundled agreement: lease payment + service included, billed monthly. Consumables (toner, drums) are included under MPS agreements. Ad-hoc service outside a contract is billed at our standard time-and-materials rate.

All labor, all parts, all consumables (under MPS), and preventive maintenance visits. Accidental damage (dropped devices, liquid spills) is excluded unless specifically added.

Call (260) 744-4259, email [email protected], or submit a request on our website at abmfw.com/support. Our dispatch team responds within 30 minutes during business hours.

Call (260) 744-4259. Our team answers directly - no call center. If it's outside business hours and you have a critical-down situation, leave a message and a technician will return your call.

Yes - through our leasing entity and third-party financing partners. Terms from 24 to 60 months. We can structure payments to match your fiscal year or budget cycles. Ask about financing when you request a quote.

Yes. ABM sells a full range of commercial office furniture - conference room tables and chairs, sit-stand desks, executive seating, lobby and reception furniture, and open-plan workstations. We deliver and install locally in Fort Wayne and northeast Indiana.

Conference rooms are our primary furniture focus. We sell conference tables, boardroom chairs, presentation credenzas, and mobile furniture that pairs with Sharp AQUOS Board displays and our CRaaS packages - so your room technology and furniture ship from one vendor on one timeline.

Yes. ABM carries electric height-adjustable sit-stand desks in single-user and benching configurations. Contact us with your headcount and we'll quote a package.

Yes. Delivery, assembly, and installation are included. We coordinate with your schedule so furniture arrives when the space is ready - including coordination with Sharp device installation if you're doing a full conference room build-out.

Often yes. ABM can bundle office furniture into equipment lease agreements so you have one monthly payment covering devices and furniture. Ask about this option when requesting a quote.