ABM Office Resources has been Fort Wayne's local office resource since 1953. We're not a franchise. We're not a national chain. We're the local Sharp Platinum dealer that shows up in person and knows your equipment by name.
Our Mission
“How Business Works” isn't a tagline. It's the standard we hold every service call, every contract, and every technician dispatch to.
When a copier goes down in a law firm at 8 AM, that's not an inconvenience — that's a billing deadline at risk. When a healthcare office can't print a patient intake form, that's a real operational problem. We take that seriously. Our goal is to make sure the equipment that runs your office never becomes the reason your office stops.
These aren't core values on a wall. They're the operating rules that have kept clients with us for decades.
Not a national call center. Not a ticket number. We send a technician with parts on the truck — same day, average response under 4 hours. That's the standard, not the exception.
Every engagement starts with a print assessment. Real usage data from your actual devices. We find out what you have, what it costs, and what you actually need — before we propose anything.
ABM has customers who have been with us for 20, 30, 40 years. That doesn't happen by accident. It happens because we treat every invoice, every service call, and every contract renewal as if the relationship depends on it.
Sharp Platinum certification isn't a badge — it's a requirement. Our technicians are trained on every Sharp model we sell. When your BP-70C65 throws a fuser error, we know what it means before we walk in the door.
Founded in Fort Wayne by veterans fresh out of the Navy — putting their hands-on skills fixing modern business machines (typewriters) to work, and building something to support their young families.
Expanded into copier and print equipment as the office technology shift accelerated.
Became an authorized Sharp dealer — eventually earning Platinum status, the top dealer tier.
Added Managed Print Services, fleet monitoring, and document lifecycle consulting.
Launched cloud-native fleet management platform, bringing real-time monitoring and AI-powered alerts to every Sharp client.
Sharp's Platinum tier is the highest dealer certification level in the country. It requires sustained sales performance, trained certified technicians, and verified customer satisfaction benchmarks.
Every ABM service tech is Sharp-certified on the specific models we sell and support.
We stock the most common Sharp parts locally — no waiting on a warehouse ship.
Platinum dealers get access to every Sharp product line and the highest level of manufacturer support.
No pitch. Just a conversation about what's working and what isn't. We'll tell you honestly what the right answer is — even if it's not a new copier.